Terms of Service

Nextract is a software product owned and operated by Little Harbor Labs (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern access to and use of Nextract, including our websites, studio, APIs, worker, embedded SFTP, and related services (the “Service”).

By creating an account, accessing the Service, or clicking to accept these Terms, you agree to them. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

If you do not agree, do not use the Service.

Nextract is a B2B integration studio. It lets you design, version, and operate pipelines that parse, map, and deliver files, API payloads, database records, and related integration traffic.

We may offer the Service as a hosted instance we operate, or as software you deploy on infrastructure you control. Features, availability, and support depend on your deployment and any written order or subscription we have with you.

We may modify, suspend, or discontinue features with reasonable notice when practicable. We do not guarantee that the Service will be uninterrupted or error-free.

You must provide accurate account information and keep credentials confidential. You are responsible for activity under your accounts, API keys, SFTP logins, and SSO connections.

You must be at least 18 years old (or the age of majority in your jurisdiction) and using the Service for business or professional purposes. The Service is not directed to consumers or children.

We may suspend or terminate access if we reasonably believe these Terms, law, or the security of the Service is being violated.

“Customer Content” means files, payloads, schemas, mappings, integration configurations, credentials you supply, run outputs, and other data you or your users submit to the Service or that the Service processes on your instructions (for example, inbound files, webhook bodies, database extracts, and connector responses).

As between you and us, you retain all right, title, and interest in Customer Content. We do not claim ownership of Customer Content.

You grant Little Harbor Labs a limited, non-exclusive license to host, copy, transmit, parse, transform, and otherwise process Customer Content solely to provide, maintain, secure, and support the Service, to prevent abuse, and to comply with law. We do not use Customer Content to train general-purpose machine-learning models, and we do not sell Customer Content.

The Service itself (software, APIs, documentation, branding, and related intellectual property) is owned by Little Harbor Labs and its licensors. These Terms do not transfer ownership of the Service to you. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription or permitted deployment.

If you send feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without obligation to you.

You represent that you have all rights and consents needed to submit Customer Content (including personal data of your employees, partners, or customers) and to instruct us to process it.

You will not, and will not allow others to:

Pipelines may connect to systems you choose (SFTP partners, HTTP APIs, databases, object storage, SaaS connectors, and vaults). Those systems are not part of the Service. Your contracts with those providers govern that traffic.

We are not responsible for third-party downtime, schema changes, or data those providers store after delivery.

Each party may receive confidential information from the other. The receiving party will use it only to perform under these Terms and will protect it with at least reasonable care. Customer Content is your confidential information. These Terms, our security documentation, and non-public product information are our confidential information.

Obligations do not apply to information that is public, independently developed, or rightfully received from a third party without duty of confidentiality, or that must be disclosed by law (with notice where legally permitted).

Our handling of personal data is described in the Privacy Policy (Privacy Policy). Technical measures for hosted Customer Content are summarized in Security and data protection (Security and data protection). A data processing addendum is available on request for hosted customers that need one.

You are responsible for configuring integrations, access roles, retention, encryption keys you control, and partner destinations in a manner appropriate to the sensitivity of Customer Content.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, LITTLE HARBOR LABS DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that pipelines will be lossless, that third-party formats or APIs will remain compatible, or that the Service will meet your legal or compliance obligations. You remain responsible for validating outputs before relying on them in production.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LITTLE HARBOR LABS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (US $100) IF YOU HAVE PAID NO FEES.

These limits do not apply to liability that cannot be limited under applicable law, or to your payment obligations.

You will defend and indemnify us and our personnel against claims, damages, and costs (including reasonable legal fees) arising from Customer Content, your use of the Service in violation of these Terms or law, or your combination of the Service with third-party systems.

These Terms remain in effect while you use the Service. You may stop using the Service and request deletion of your account as described in the Privacy Policy.

Upon termination we will cease providing the Service to you. We may retain Customer Content for a limited period as needed for backups, legal holds, dispute resolution, or security, then delete or de-identify it in accordance with our retention practices. You should export data you need before closing an account.

Self-hosted deployments: stopping use is under your control; we do not have independent access to your instance unless you grant it for support.

Provisions that by their nature should survive (including ownership, confidentiality, disclaimers, limitation of liability, indemnification, and governing law) survive termination.

We may update these Terms. We will post the revised Terms and update the effective date. Material changes will be indicated by notice in the Service or by email where we have an address. Continued use after the effective date constitutes acceptance.

These Terms are the entire agreement for the Service except a signed order, MSA, or DPA, which controls if there is a conflict on that subject.

If a provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a reorganization or sale of assets.

We may provide notices electronically (in the Service, by posting on these pages, or by email to your account address). You consent to receive operational and legal notices in those forms.

These Terms are governed by the laws applicable at the principal place of business of Little Harbor Labs, excluding conflict-of-law rules. Courts in that jurisdiction have exclusive venue, except that we may seek injunctive relief in any competent court to protect the Service or intellectual property.

Questions: [email protected].